Opulent Beauty Salon Policies

We understand that sometimes it is necessary to reschedule or cancel appointments. Therefore, please give us at least 48 hours notice prior to changing or canceling and we will gladly handle your appointment and waive our cancelation fee. 

If you reschedule or cancel your appointment within 48 hours of your appointment time, you will be charged a $45 fee.

If you reschedule or cancel your appointment within 12 hours of your appointment time or do not show up for your appointment, you must also put down a $45 deposit before you’re allowed to schedule any service(s). Absolutely no refunds on appointment retainers. 

At Opulent Beauty Salon, we understand that finding time for self-care can be a challenge for our clients. While we cherish the opportunity to see your children and watch them grow, we must prioritize the safety and well-being of all our guests.

No Children Policy Overview

To create a safe and serene environment for everyone, we are implementing a No Children Policy. We kindly ask that children do not accompany their parents to the salon during services.

Guidelines for Children in the Salon

• Children Receiving Services: Only children who are scheduled to receive services may be present in our salon.

Why This Policy is Important

Our salon environment includes sharp tools, hot styling equipment, and chemicals, which can pose safety risks to children. By implementing this policy, we aim to protect your child while also ensuring that all guests can enjoy a peaceful salon experience.

We appreciate your understanding and cooperation with our No Children Policy. Your support helps us maintain a safe and welcoming atmosphere at Opulent Beauty Salon. If you have any questions or concerns, please feel free to reach out to our team!

While we take great care to maintain a safe and secure environment, Opulent Beauty Salon cannot be held liable for any missing or stolen items that clients may bring into the salon. This policy aims to inform clients of their responsibility regarding personal property during their visit.

Key Points of the Policy

1. Personal Responsibility: Clients are responsible for their personal belongings while in the salon. We encourage you to keep valuable items with you at all times.

2. Limited Liability: Opulent Beauty Salon is not liable for any loss, theft, or damage to personal property, including but not limited to handbags, clothing, accessories, and electronic devices.

3. Secure Storage: We recommend that clients do not leave personal items unattended. If you require assistance with your belongings, please ask our staff for guidance.

4. Valuables: For your protection, please refrain from bringing high-value items into the salon. If you must bring such items, ensure they are securely stored with you.

5. Reporting Incidents: In the event of a lost or stolen item, we encourage clients to report the incident to our staff immediately. While we cannot guarantee recovery, we will do our best to assist you.

At Opulent Beauty Salon, we value your trust and aim to create a secure and pleasant experience for all clients. By understanding and adhering to our Personal Property Policy, you help us maintain a professional atmosphere for everyone. If you have any questions or concerns regarding this policy, please do not hesitate to reach out to our team.

At Opulent Beauty Salon, we strive to provide you with exceptional service and results that you love. Your satisfaction is our top priority. If for any reason you are not completely happy with your hair service, we offer a complimentary redo or adjustment to ensure your desired look.

Policy Details:

• Eligibility:

  • This policy applies to all hair services, including color, cuts, and styling.

  • Clients must notify us of their concerns within 7 days of the original appointment.

• Process:

  • To request a redo or adjustment, please contact our salon directly at 708-203-0660.

  • Our team will schedule a follow-up appointment at your earliest convenience to address your concerns.

• Complimentary Service:

  • The redo or adjustment will be performed at no additional charge, provided the request falls within the specified time frame.

  • Adjustments will be made based on the original service you received.

• Exclusions:

  • This policy does not cover changes in style or color preferences made after the original appointment.

  • It also excludes services that have been altered or modified by another stylist.

• Feedback:

  • We value your feedback and encourage you to share any specific concerns during your follow-up appointment so that we can make the necessary adjustments.

• Booking:

  • Please note that our redo appointments may be subject to availability. We recommend booking as soon as possible to ensure timely adjustments.

Thank you for choosing Opulent Beauty Salon. We are dedicated to providing you with the best possible experience and results.

Returns & Exchanges Policy

We do not accept returns on hair extensions.
Exchanges only are allowed under the following conditions:

• Hair must be unopened, unused, and returned in its original packaging.

• Hair must be untampered with—no alterations, dye, cuts, or use of products.

• All exchanges are subject to a 25% restocking fee.

• Initial shipping costs are non-refundable and will be deducted from the exchange credit.

Once your exchange is inspected and approved, a store credit will be issued to your stylist profile for future use.
No cash or card refunds will be given.

Thank you for your understanding and support—we’re committed to providing you with high-quality hair and professional service.